Florida Department of Health: COVID-19 Call Center available 24/7
866-779-6121 or email
Florida Department of Health Toolkit Available here.

Baptist Health South Florida:  Offering Baptist Health Care On Demand FOR FREE, use code CARE19. Online caregivers are prepared to follow the appropriate CDC protocols & answer questions regarding #COVID19, evaluate a patient’s risk & provide support to relieve symptoms.

Memorial Healthcare in Broward: A public-private partnership has been put in place between Memorial Healthcare in Broward and the National Guard to set up a mobile drive-through where certain people can be tested for free.

Florida Blue Health Insurance: Florida Blue is adding a free-to-member virtual care TelaDoc for seniors & others on its Medicare Advantage plans, & waiving the virtual care copay for many commercial & Affordable Care Act members to encourage TelaDoc if it's offered as part of the insurance plan. Click here:

Ambetter Health Insurance: Ambetter plans will cover the cost of medically necessary COVID-19 tests & screening and the associated physician’s visit when ordered and/or referred by a licensed health care provider. Copayment, coinsurance and/or deductible cost-sharing requirements will be waived. Any medically necessary treatment related to COVID-19 would be considered a covered benefit, consistent with benefit coverage provisions of the health policy for treatment of an illness. General plan cost-sharing requirements will apply for medically necessary treatment related services.

Florida Department of Veteran Affairs: Veterans who are concerned they may have symptoms of Coronavirus (COVID-19) are encouraged to contact the VISN 8 Clinical Contact Center at 1-877-741-3400 (toll free). Clinical staff provide 24/7 virtual care and support, including nurse advice and triage. The service is available at no cost to veterans enrolled for care in the VA Sunshine Healthcare Network (VISN 8).

Office of Insurance Regulation: OIR has issued Informational Memorandum OIR-20-01M to all health insurers and health maintenance organizations, directing them to:

  • Use every channel available to them to communicate with their policyholders and share official CDC and Department of Health information;

  • Devote resources to inform consumers of available benefits, quickly respond to inquiries, and avoid and dispel misinformation;

  • Work with public health officials to do everything possible to prepare and respond; and

  • Consider all practicable options to reduce the barriers of cost-sharing for testing and treatment of COVID-19.